Our services
Services for every stage of your project.
From initial scoping to operational support, we work with ManageEngine and Nozomi Networks, on premises and in the cloud. Each engagement starts with an agreed scope, clear responsibilities and expected outcomes.
Already using ManageEngine?
Already have your licences? We can help you develop your installation, improve how you use it or build your team’s skills.
- Renewal or expansionPrepare for renewal, add users or extend your scope.
- OptimizationReview configuration, performance and everyday use.
- MigrationAssess a change of version, platform or deployment model.
- TrainingHelp administrators and users work more independently.
Need help with an existing installation? Discuss your support needs
01
Scoping and design
You need to define requirements, replace a tool or prepare a project involving several teams.
- What we do
- We review your organisation, tools, constraints and priorities to define the proposed scope and architecture.
- Planned deliverables
- A requirements summary, technical prerequisites, a proposed scope and project stages.
02
Demonstration and proof of concept
You want to check how a solution supports your use cases before committing.
- What we do
- We prepare a focused demonstration or POC with representative scenarios and agreed success criteria.
- Planned deliverables
- A validation plan, test results and issues to address before wider deployment.
03
Deployment and go-live
You have selected a solution and want to implement it in your environment.
- What we do
- We prepare prerequisites, configure the platform and access controls, and support acceptance testing and go-live.
- Planned deliverables
- A documented configuration, acceptance scenarios and operational guidance.
04
Migration and evolution
You are changing versions, architecture or hosting, or extending an existing deployment.
- What we do
- We assess dependencies and data migration, plan the transition and define checks and rollback options.
- Planned deliverables
- A migration plan, data verification checks and a transition review.
05
Integration and automation
You need to connect the solution to existing directories, applications or processes.
- What we do
- We define exchanges, responsibilities and controls, then configure connectors, APIs or automation supported by the agreed scope.
- Planned deliverables
- Documented data flows, integration tests and guidance for monitoring exchanges.
06
Training and knowledge transfer
Your administrators, technicians or users need to become familiar with the solution.
- What we do
- We organise role-based sessions and exercises covering everyday tasks and situations your teams encounter.
- Planned deliverables
- Training materials, practical exercises and administration or user procedures.
07
Ongoing support
You need to resolve issues, improve operations or expand the way the solution is used.
- What we do
- We help qualify incidents, review configurations, prepare changes and coordinate with the vendor when needed.
- Planned deliverables
- Request and action follow-up, recommendations and review meetings under the agreed terms.
The scope, deliverables and engagement terms are defined in the services proposal. Features and deployment options depend on the products and editions selected.
Let’s define the next step.
Share your context, priorities and environmental constraints. Together, we can define the scope to investigate.